Criteria for services of air cargo logistics providers: how do they relate to client satisfaction?
Year of publication: |
2010
|
---|---|
Authors: | Meng, Shiang-min ; Liang, Gin-shuh ; Lin, Kuang ; Chen, Shiou-yu |
Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 16.2010, 5, p. 284-286
|
Subject: | Luftfrachtverkehr | Air cargo transport | Logistikdienstleister | Logistics provider | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
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