A Critical Analysis of Service Quality and Performance Through Malcolm Baldrige National Quality Healthcare Criteria : Benefits and Research Directions
Year of publication: |
2012
|
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Authors: | D'Souza, Sunil |
Other Persons: | Sequeira, A. H. (contributor) |
Publisher: |
[2012]: [S.l.] : SSRN |
Subject: | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Performance-Messung | Performance measurement | Kundenzufriedenheit | Customer satisfaction |
Extent: | 1 Online-Ressource (16 p) |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments March 7, 2012 erstellt |
Other identifiers: | 10.2139/ssrn.2018089 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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