Cross-cultural comparison of customer satisfaction research : USA vs Japan
M. Sajid Khan, Earl Naumann, Rob Bateman and Matti Haverila
| Year of publication: |
2009
|
|---|---|
| Authors: | Khan, M. Sajid ; Naumann, Earl ; Bateman, Rob ; Haverila, Matti |
| Published in: |
Asia Pacific journal of marketing and logistics. - Bingley : Emerald Group Publishing Limited, ISSN 1355-5855, ZDB-ID 1174740-7. - Vol. 21.2009, 3, p. 376-396
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Vergleich | Comparison | Japan | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003883523