Cultural differences in a restaurant's communication with unsatisfied customers : the case of tripadvisor
Year of publication: |
2020
|
---|---|
Authors: | Żbikowska, Agnieszka |
Published in: |
Folia oeconomica Stetinensia : FOS. - Szczecin : Wydawn. Naukowe Uniw. Szczecińskiego, ISSN 1730-4237, ZDB-ID 2672877-1. - Vol. 20.2020, 2, p. 485-493
|
Subject: | culture | marketing communication | customer dissatisfaction | social media | TripAdvisor | Social Web | Social web | Beziehungsmarketing | Relationship marketing | Gastronomie | Restaurant industry | Konsumentenverhalten | Consumer behaviour | Kommunikation | Communication | Marketingmanagement | Marketing management | Kundenzufriedenheit | Customer satisfaction |
-
What do hotel customers complain about? : text analysis using structural topic model
Hu, Nan, (2019)
-
Shahhosseini, Mansour, (2024)
-
The influence of customers social media brand community engagement on restaurants visit intentions
Alnsour, Muhammed, (2020)
- More ...
-
The use of social media by journalists : guidelines for public relations practioners
Żbikowska, Agnieszka, (2016)
- More ...