Customer behavioral legitimacy in retail returns episodes : effects on retail salesperson role conflict
Matthew O'Brien, Donna J. Hill, and Chad W. Autry
| Year of publication: |
2009
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|---|---|
| Authors: | O'Brien, Matthew ; Hill, Donna J. ; Autry, Chad W. |
| Published in: |
Journal of marketing theory and practice. - Statesboro, GA : Assoc., ISSN 1069-6679, ZDB-ID 20346220. - Vol. 17.2009, 3, p. 251-266
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009884925