Customer boundary work to navigate institutional arrangements around service interactions : exploring the case of telehealth
Year of publication: |
2019
|
---|---|
Authors: | Go Jefferies, Josephine ; Bishop, Simon ; Hibbert, Sally |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 105.2019, p. 420-433
|
Subject: | Boundary work | Digital interface | Healthcare | Institutional theory | Transformative service research | Value co-creation |
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