Customer Care Management : Workforce Management & Personaleinsatzplanung im Contact Center
Uwe Lamnek
| Year of publication: |
[2016] ; 1. Auflage
|
|---|---|
| Authors: | Lamnek, Uwe |
| Institutions: | Books on Demand GmbH <Norderstedt> (publisher) |
| Publisher: |
Norderstedt : Books on Demand |
| Subject: | Kundenservice | Customer service | Personalplanung | Human resource planning | Personaleinsatzplanung | Crew scheduling | Balanced Scorecard | Balanced scorecard | Deutschland | Germany |
| Description of contents: | Table of Contents [gbv.de] ; Description [deposit.dnb.de] |
| Extent: | 123 Seiten Illustrationen 21 cm x 14.8 cm, 357 g |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Ratgeber ; Guidebook |
| Language: | German |
| Notes: | 201610 |
| ISBN: | 3-7412-8339-8 ; 978-3-7412-8339-0 |
| Classification: | Unternehmensführung |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011550962