Customer complaints in restaurants : do they differ by service stages and loyalty levels?
Year of publication: |
2011
|
---|---|
Authors: | Namkung, Young ; Jang, Soocheong ; Choi, Soo Keun |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 30.2011, 3, p. 495-502
|
Subject: | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour |
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