Customer delight and work engagement
Year of publication: |
2014
|
---|---|
Authors: | C. Barnes, Donald ; E. Collier, Joel ; Robinson, Stacey |
Published in: |
Journal of Services Marketing. - Emerald Group Publishing Limited, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 28.2014, 5, p. 380-390
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Role conflict | Work engagement | Psychological capital | Feedback | Frontline employees | Broaden-and-build theory | Customer delight |
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