Customer equity reporting
Year of publication: |
2015
|
---|---|
Authors: | Wiesel, Thorsten ; Skiera, Bernd |
Published in: |
Handbook of research on customer equity in marketing. - Cheltenham [u.a.] : Edward Elgar, ISBN 1-78100-497-8. - 2015, p. 466-482
|
Subject: | USA | United States | Beziehungsmarketing | Relationship marketing | Kundenwert | Customer value |
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Goodhart, Philip, (1965)
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Getting it right! : Creating customer value for market leadership
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