Customer experience, well-being, and loyalty in the spa hotel context : integrating the top-down & bottom-up theories of well-being
Year of publication: |
2019
|
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Authors: | Huang, Yu-Chih ; Chen, Chun-Chu ; Gao, Mingjie Jessie |
Published in: |
Journal of travel and tourism marketing. - [Erscheinungsort nicht ermittelbar] : Routledge, ISSN 1540-7306, ZDB-ID 2112951-4. - Vol. 36.2019, 5, p. 595-611
|
Subject: | autonomy | experience | life satisfaction | loyalty | positive emotions | Wellness spa | Zufriedenheit | Satisfaction | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Lebensqualität | Quality of life | Emotion | Konsumentenverhalten | Consumer behaviour | Arbeitszufriedenheit | Job satisfaction |
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