Customer frustration in loyalty programs
| Year of publication: |
2005
|
|---|---|
| Authors: | Stauss, Bernd ; Schmidt, Maxie ; Schoeler, Andreas |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 16.2005, 3-4, p. 229-252
|