Customer knowledge discovery from online reviews
Year of publication: |
2012
|
---|---|
Authors: | You, Weijia ; Xia, Mu ; Liu, Lu ; Liu, Dan |
Published in: |
Electronic markets : the international journal on networked business. - Heidelberg : Springer, ISSN 1019-6781, ZDB-ID 1309988-7. - Vol. 22.2012, 3, p. 131-142
|
Subject: | Customer knowledge management | Customer satisfaction | Text mining | Ordinal regression | Data Mining | Data mining | Wissensmanagement | Knowledge management | Kundenzufriedenheit | Beziehungsmarketing | Relationship marketing | Text |
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