Customer knowledge management : leveraging soft skills to improve customer focus
Year of publication: |
2014
|
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Authors: | Sain, Soumit ; Wilde, Silvio |
Publisher: |
Cham : Springer |
Subject: | Wissensmanagement | Knowledge management | Beziehungsmarketing | Relationship marketing | Soziale Kompetenz | Soft skills | Kundenintegration | Customer integration | Kundenmanagement |
Description of contents: | Table of Contents [gbv.de] ; Description [swbplus.bsz-bw.de] |
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Customer Knowledge Management : Leveraging Soft Skills to Improve Customer Focus
Sain, Soumit, (2014)
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Exploring strategies for capturing customer's tacit knowledge in customer integration methods
Bretschneider, Ulrich, (2016)
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Füller, Kathrin Jasmin, (2017)
- More ...
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Customer Knowledge Management : Leveraging Soft Skills to Improve Customer Focus
Sain, Soumit, (2014)
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Customer Knowledge Management : Improving Customer Relationship through Knowledge Application
Wilde, Silvio, (2011)
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Customer knowledge management : improving customer relationship through knowledge application
Wilde, Silvio, (2011)
- More ...