Customer Knowledge Management : Leveraging Soft Skills to Improve Customer Focus

by Soumit Sain, Silvio Wilde

Knowledge Management Today -- Review of Soft Skills Within Knowledge Management -- Soft Skills Within Customer Knowledge Management and Their Impact on Customer Focus -- Analysis and Evidence -- Soft Skill Drivers for Successful CKM -- Appendix.

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Year of publication:	2014
Authors:	Sain, Soumit
Other Persons:	Wilde, Silvio (contributor)
Publisher:	Cham : Springer International Publishing
Subject:	Wissensmanagement \| Knowledge management \| Beziehungsmarketing \| Relationship marketing \| Soziale Kompetenz \| Soft skills \| Kundenintegration \| Customer integration \| Kundenmanagement
Description of contents:	Description [swbplus.bsz-bw.de]

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Extent:	Online-Ressource (XVIII, 207 p. 35 illus., 2 illus. in color, online resource)
Series:	Management for Professionals SpringerLink / Bücher
Type of publication:	Book / Working Paper
Language:	English
Notes:	Description based upon print version of record Knowledge Management TodayReview of Soft Skills Within Knowledge Management -- Soft Skills Within Customer Knowledge Management and Their Impact on Customer Focus -- Analysis and Evidence -- Soft Skill Drivers for Successful CKM -- Appendix.
ISBN:	978-3-319-05059-1 ; 978-3-319-05058-4
Other identifiers:	10.1007/978-3-319-05059-1 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014020669