Customer knowledge management performance index
Shu-Mei Tseng and Yu-Yi Fang
| Year of publication: |
2015
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|---|---|
| Authors: | Tseng, Shu-Mei ; Fang, Yu-Yi |
| Published in: |
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering. - Chichester, West Sussex : Wiley, ISSN 1092-4604, ZDB-ID 1377276-4. - Vol. 22.2015, 2, p. 68-77
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| Subject: | Wissensmanagement | Knowledge management | Kundenintegration | Customer integration | Beziehungsmarketing | Relationship marketing | Performance-Messung | Performance measurement | Index | Index number |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011400891