Customer loyalty : a guide for time travellers
Year of publication: |
2006
|
---|---|
Authors: | Robinson, Sionade ; Etherington, Lyn |
Publisher: |
Basingstoke [u.a.] : Palgrave Macmillan |
Subject: | Customer loyalty | Customer relations | Consumer satisfaction |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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The ultimate question : driving good profits and true growth
Reichheld, Frederick F., (2006)
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A systemic perspective of a customer relationship management solution for business
Bosse, Sebastian, (2005)
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Ab. Wahab, Norailis, (2009)
- More ...
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Customer loyalty : a guide for time travelers
Robinson, Sionade, (2006)
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Prudential's customer service strategy delivers personalized service for customers
Etherington, Lyn, (2002)
- More ...