Customer loyalty : how t earn it, how to keep it
Year of publication: |
1995 ; 1. print.
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Authors: | Griffin, Jill |
Publisher: |
New York, NY [u.a.] : Lexington Books |
Subject: | Verbraucherzufriedenheit | Kundenbetreuung |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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Total customer satisfaction : lessons from 50 companies with top quality customer service
Horovitz, Jacques, (1992)
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Schlicht, Ekkehart, (1992)
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Customer service : a progress report
Hopkins, David S., (1970)
- More ...
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Taming the search-and-switch customer : earning customer loyalty in a compulsion-to-compare world
Griffin, Jill, (2009)
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Customer winback : how to recapture lost customers and keep them loyal
Griffin, Jill, (2001)
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Customer loyalty : how to earn it, how to keep it
Griffin, Jill, (2002)
- More ...