Customer loyalty in e-commerce: an exploration of its antecedents and consequences
| Year of publication: |
2002
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|---|---|
| Authors: | Srinivasan, Srini S. ; Anderson, Rolph ; Ponnavolu, Kishore |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 4108024. - Vol. 78.2002, 1, p. 41-50
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