Customer mistreatment and service performance : a self-consistency perspective
Year of publication: |
2020
|
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Authors: | Park, Jeongdoo ; Kim, Hyun Jeong |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 86.2020, p. 1-7
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Subject: | Customer mistreatment | Locus of control | Organization-based self-esteem | Service performance | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | USA | United States | Beziehungsmarketing | Relationship marketing |
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