Service failure management system : evidence from the Indian hospitality industry
Year of publication: |
2024
|
---|---|
Authors: | Vikash ; Kaushik, Neeraj |
Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 48.2024, 3, p. 395-408
|
Subject: | service failure | service recovery | hospitality industry | customers | hotels | Gastgewerbe | Hospitality industry | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Indien | India | Krankenhaus | Hospital | Dienstleistungsmanagement | Service management | Beziehungsmarketing | Relationship marketing |
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