Customer orientation of service employees and organizational performance : empirical evidence for Indian banking
Year of publication: |
2009
|
---|---|
Authors: | Siddiqi, Mushtaq A. ; Sahaf, Musadiq A. |
Published in: |
Decision. - Calcutta : Inst., ISSN 0304-0941, ZDB-ID 196771-X. - Vol. 36.2009, 2, p. 133-153
|
Subject: | Indien | India | Bank | Unternehmenserfolg | Firm performance | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
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