Beyond personality: the impact of GMA on performance for entry-level service employees
Year of publication: |
2010
|
---|---|
Authors: | Tews, Michael J. ; Michel, John W. ; Lyons, Brian D. |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 21.2010, 3, p. 344-362
|
Subject: | Tourismusberufe | Tourism employees | Anforderungsprofil | Occupational profile | Persönlichkeitspsychologie | Personality psychology | Dienstleistungsqualität | Service quality | Gastronomie | Restaurant industry | USA | United States |
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