Customer orientation, relationship quality, and performance : the third-party logistics provider's perspective
Year of publication: |
2016
|
---|---|
Authors: | Chu, Zhaofang ; Wang, Qiang ; Lado, Augustine A. |
Published in: |
The international journal of logistics management. - Bingley : Emerald Group Publishing Limited, ISSN 0957-4093, ZDB-ID 1034825-6. - Vol. 27.2016, 3, p. 738-754
|
Subject: | China | Customers | Partnership | Beziehungsmarketing | Relationship marketing | Lieferkette | Supply chain | Logistikdienstleister | Logistics provider | Lieferantenmanagement | Supplier relationship management | Dienstleistungsqualität | Service quality |
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