Customer-realted social stressors : meaning and consequences across service jobs
Year of publication: |
2015
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Authors: | Dudenhöffer, Sarah ; Dormann, Christian |
Published in: |
Journal of personnel psychology. - Göttingen : Hogrefe, ISSN 1866-5888, ZDB-ID 2523023-2. - Vol. 14.2015, 4, p. 165-181
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Subject: | customer-related social stressors | service | burnout | job satisfaction | emotional dissonace | Arbeitszufriedenheit | Job satisfaction | Stress | Work stress | Emotion |
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