Customer relationship management : advances, dark sides, exploitation and unfairness
Bang Nguyen; Dilip S. Mutum
Year of publication: |
2012
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Authors: | Nguyen, Bang ; Mutum, Dilip S. |
Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795X. - Vol. 6.2012, 1, p. 1-19
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