Customer relationship management : electronic customer care in the new economy ; with 8 tables
Year of publication: |
2002
|
---|---|
Authors: | Muther, Andreas |
Publisher: |
Berlin [u.a.] : Springer |
Subject: | Kundenmanagement | Marketinginformationssystem | Electronic Commerce | Telemarketing | Kundenorientierung |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] ; Description [digitool.hbz-nrw.de] |
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Electronic customer care (ECC) : IT in der Anbieter-Kunden-Beziehung
Muther, Andreas, (1998)
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Buxel, Holger Henning, (2001)
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Customer Relationship Management : Electronic Customer Care in the new economy ; with 8 tables
Muther, Andreas, (2002)
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Electronic customer care (ECC) : IT in der Anbieter-Kunden-Beziehung
Muther, Andreas, (1998)
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Customer Relationship Management : Electronic Customer Care in the new economy ; with 8 tables
Muther, Andreas, (2002)
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Electronic Customer Care : die Anbieter-Kunden-Beziehung im Informationszeitalter ; mit 13 Tabellen
Muther, Andreas, (2001)
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