Power of apologetic responses in online travel community
Xiaoshu Guo, Qiang Ye, Rob Law, Sai Liang, Yan Zhang
| Year of publication: |
2022
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|---|---|
| Authors: | Guo, Xiaoshu ; Ye, Qiang ; Law, Chun Hung Roberts ; Liang, Sai ; Zhang, Yan |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 103.2022, p. 1-13
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| Subject: | Apologetic responses | Machine learning | Online reviews | Service recovery | Data Mining | Data mining | Künstliche Intelligenz | Artificial intelligence | Virales Marketing | Viral marketing | Dienstleistungsqualität | Service quality | Social Web | Social web | Online-Handel | Online retailing | Beschwerdemanagement | Complaint management | Personalisierung | Personalization | Reisevermittler | Travel agency | Tourismuswirtschaft | Tourism industry | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2022.103208 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013209274