Customer Satisfaction and Corporate Culture: A Profile Deviation Analysis of a Relationship Marketing Outcome
Year of publication: |
1997
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Authors: | Conrad, Craig A. ; Brown, Gene ; Harmon, Harry A. |
Published in: |
Psychology & marketing. - New York, NY : Wiley, ISSN 0742-6046, ZDB-ID 2269338. - Vol. 14.1997, 7, p. 663-674
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