Customer satisfaction and different evaluation of it by companies
Petr Suchánek and Maria Králová
| Year of publication: |
2018
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|---|---|
| Authors: | Suchánek, Petr ; Králová, Maria |
| Published in: |
Economic research. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1331-677X, ZDB-ID 2171828-3. - Vol. 31.2018, 1,2, p. 1330-1350
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| Subject: | Self-evaluation of enterprises | customer satisfaction | product quality | company performance | financial ratios | customisation | Kundenzufriedenheit | Customer satisfaction | Produktqualität | Product quality | Unternehmenserfolg | Firm performance | Betriebliche Kennzahl | Financial ratio | Performance-Messung | Performance measurement | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/1331677X.2018.1484786 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012391483