Customer satisfaction and loyalty in Malaysian Islamic banks : a PAKSERV investigation
Year of publication: |
2015
|
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Authors: | Kashif, Muahmmad ; Suzana Shukran <Sharifah, Wan> ; Rehman, Mohsin Abdul ; Syamsulang Sarifuddin |
Published in: |
The international journal of bank marketing : IJBM. - Bingley : Emerald Publishing Limited, ISSN 0265-2323, ZDB-ID 395277-0. - Vol. 33.2015, 1, p. 23-40
|
Subject: | SERVQUAL | Malaysia | Islamic banking | Service quality | Customer satisfaction and loyalty | PAKSERV | Islamisches Finanzsystem | Islamic finance | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität |
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