Customer satisfaction and loyalty in the Kuwaiti retail services market : why are satisfied buyers not always loyal buyers?
Year of publication: |
2015
|
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Authors: | Pleshko, Larry P. ; Heiens, Richard A. |
Published in: |
The international review of retail, distribution and consumer research. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0959-3969, ZDB-ID 1098588-8. - Vol. 25.2015, 1, p. 55-71
|
Subject: | satisfaction | loyalty | Kuwait | coffee shops | services retailing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Einzelhandel | Retail trade | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
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