Customer satisfaction and statistical techniques for the implementation of benchmarking in the public sector
Year of publication: |
2013
|
---|---|
Authors: | Mugion, Roberta Guglielmetti ; Musella, Flaminia |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 24.2013, 5 (1.6.), p. 619-640
|
Saved in:
Saved in favorites
Similar items by person
-
Musella, Flaminia, (2017)
-
Mugion, Roberta Guglielmetti, (2013)
-
Does emotion affect distance learning students' satisfaction during the COVID-19 lockdown?
Musella, Flaminia, (2023)
- More ...