Customer satisfaction at public hospitals in Pakistan : PAKSERV application
Year of publication: |
2014
|
---|---|
Authors: | Kashif, Muhammad ; Altaf, Umair ; Ayub, Hafiz M. ; Asif, Umer ; Walsh, John C. |
Published in: |
Global business review. - New Delhi [u.a.] : Sage, ISSN 0972-1509, ZDB-ID 2004354-5. - Vol. 15.2014, 4, p. 677-693
|
Subject: | Public hospitals | SERVQUAL | PAKSERV | service quality | Pakistan | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Krankenhausfinanzierung | Hospital financing |
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