Customer Satisfaction at Public Hospitals in Pakistan: PAKSERV Application
Year of publication: |
2014
|
---|---|
Authors: | Kashif, Muhammad ; Altaf, Umair ; Ayub, Hafiz M. ; Asif, Umer ; Walsh, John C. |
Published in: |
Global Business Review. - International Management Institute. - Vol. 15.2014, 4, p. 677-693
|
Publisher: |
International Management Institute |
Subject: | Public hospitals | SERVQUAL | PAKSERV | service quality | Pakistan |
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