Customer satisfaction measurement and management : using the voice of the customer
by Earl Naumann ; Kathleen Giel
| Year of publication: |
1995
|
|---|---|
| Authors: | Naumann, Earl ; Giel, Kathleen |
| Publisher: |
Cincinnati, Ohio : Thomson Executive Press |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XIX, 457 S. : graph. Darst. 1 Diskette |
|---|---|
| Type of publication: | Book / Working Paper |
| ISBN: | 0-538-84439-6 |
| Source: |
Persistent link: https://www.econbiz.de/10004301149