Customer satisfaction with services: putting perceived value into the equation
Year of publication: |
2000
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Authors: | McDougall, Gordon H.G. ; Levesque, Terrence |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 14.2000, 4-5, p. 392-410
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