Customer service delivery : research and best practices
Lawrence Fogli, ed.
| Year of publication: |
c 2006 ; 1. ed.
|
|---|---|
| Other Persons: | Fogli, Lawrence (ed.) |
| Publisher: |
San Francisco, Calif. : Jossey-Bass |
| Subject: | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Öffentliche Dienstleistung | Public services | Kundenzufriedenheit | Customer satisfaction | Dienstleistung | Kundenorientierung | Qualitätsmanagement |
| Description of contents: | Table of Contents [gbv.de] ; Description [swbplus.bsz-bw.de] ; Description [loc.gov] ; Description [loc.gov] |
| Published items: |
9 hits in ECONIS - Online Catalogue of the ZBW
|
| Extent: | XXVII, 315 S. graph. Darst. 24 cm |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references and index |
| ISBN: | 978-0-7879-7620-0 ; 0-7879-7620-2 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10002995287