Customer service : empowerment and entrapment
ed. by Andrew Sturdy ...
| Year of publication: |
2001
|
|---|---|
| Other Persons: | Sturdy, Andrew (contributor) |
| Publisher: |
Basingstoke [u.a.] : Palgrave |
| Subject: | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kundendienst | Aufsatzsammlung |
| Description of contents: | Table of Contents [gbv.de] |
| Published items: |
12 hits in ECONIS - Online Catalogue of the ZBW
|
| Extent: | XI, 215 S 24 cm |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references and index |
| ISBN: | 0-333-94607-3 ; 0-333-73535-8 ; 0-333-94609-X |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001548856