Customer service intelligence : perspectives for human resources and training
Lynn van der Wagen
| Year of publication: |
c 2008
|
|---|---|
| Authors: | Van Der Wagen, Lynn |
| Publisher: |
Amsterdam [u.a.] : Butterworth-Heinemann |
| Subject: | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Weiterbildung | Further training | Qualifikation | Occupational qualification |
| Description of contents: | Table of Contents [gbv.de] ; Table of Contents [loc.gov] |
| Extent: | XX, 187 S. Ill., graph. Darst. 25cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references and index |
| ISBN: | 0-7506-8190-X ; 978-0-7506-8190-2 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003578902