Customer service : skills and concepts for success
Year of publication: |
c2002 ; 2nd ed
|
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Authors: | Lucas, Robert W. |
Publisher: |
New York,N.Y. [u.a.] : Glencoe/McGraw-Hill |
Subject: | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Qualifikation | Occupational qualification |
Description of contents: | Table of Contents [gbv.de] |
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Customer service intelligence : perspectives for human resources and training
Van Der Wagen, Lynn, (2008)
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Path analysis of the consequences of customer service skills : an exploratory study in Jordan
Abu-ElSamen, Amjad A., (2011)
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Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha, (2016)
- More ...
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Customer service : skills for success
Lucas, Robert W., (2009)
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Customer service : skills for success
Lucas, Robert W., (2012)
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Please every customer : delivering stellar customer service across cultures
Lucas, Robert W., (2011)
- More ...