Customer service : skills and concepts for success
[Robert W. Lucas]
| Year of publication: |
c2002 ; 2nd ed
|
|---|---|
| Authors: | Lucas, Robert W. |
| Publisher: |
New York,N.Y. [u.a.] : Glencoe/McGraw-Hill |
| Subject: | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Qualifikation | Occupational qualification |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | vii, 532 S Ill., graph. Darst 28 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references (p. 517-519) and index |
| ISBN: | 0-07-822633-3 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001661704