Customer service on the Internet : building relationships, increasing loyalty, and staying competitive
Year of publication: |
1996
|
---|---|
Authors: | Sterne, Jim |
Publisher: |
New York [u.a.] : Wiley |
Subject: | Kundendienst | Internet |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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Ozuem, Wilson, (2016)
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Electronic commerce : Herausforderungen, Anwendungen, Perspektiven
Bliemel, Friedhelm, (1999)
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Electronic customer care (ECC) : IT in der Anbieter-Kunden-Beziehung
Muther, Andreas, (1998)
- More ...
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Social media metrics : how to measure and optimize your marketing investment
Sterne, Jim, (2010)
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Email marketing : using Email to reach your target audience and build customer relationships
Sterne, Jim, (2000)
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World Wide Web marketing : integrating the Web into your marketing strategy
Sterne, Jim, (2001)
- More ...