Customer service quality perception of technology-based banking services : an empirical study on selected private sector banks operating in India
Year of publication: |
January-March 2016
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Authors: | Mittal, Anil ; Kumar, Rajeev |
Published in: |
Praj̄nȧn : journal of social and management sciences. - Pune : National Institute of Bank Management, ISSN 0970-8448, ZDB-ID 190581-8. - Vol. 44.2016, 4, p. 367-386
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Subject: | Banks | Service quality | Customer satisfaction | Dienstleistungsqualität | Indien | India | Kundenzufriedenheit | Bankgeschäft | Banking services | Bank | Kundenservice | Customer service |
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