Customer service quality : selecting values performers
Year of publication: |
2006
|
---|---|
Authors: | Kehoe, Jerard F. ; Dickter, David N. |
Published in: |
Customer service delivery : research and best practices. - San Francisco, Calif. : Jossey-Bass. - 2006, p. 135-172
|
Subject: | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction |
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