Customer sociability and the total service experience: Antecedents of positive word-of-mouth intentions
Year of publication: |
2010
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Authors: | Ferguson, Ronald J. ; Paulin, Michèle ; Bergeron, Jasmin |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 24917679. - Vol. 21.2010, 1 (1.1.), p. 25-45
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