Customer switching behavior among Indonesian Muslims: Evidence from the merger of Indonesia’s State-owned Islamic banks
Year of publication: |
2023
|
---|---|
Authors: | Mochlasin, Mochlasin ; Hasbullah, Nornajihah Nadia ; Muthohar, Ahmad Mifdlol ; Anwar, Saiful |
Published in: |
Cogent Business & Management. - ISSN 2331-1975. - Vol. 10.2023, 3, p. 1-19
|
Publisher: |
Abingdon : Taylor & Francis |
Subject: | customer satisfaction | customer switching behavior | product quality | service quality | sharia compliance | technological sophistication |
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