Customer value co-creation and employee silence : emotional intelligence as explanatory mechanism
Year of publication: |
2020
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Authors: | Boadi, Evans Asante ; He, Zheng ; Boadi, Eric Kofi ; Antwi, Samuel ; Say, Joy |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 91.2020, p. 1-13
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Subject: | Customer value cocreation | Employee silence | Emotional intelligence | Hospitality | Tourismuswirtschaft | Tourism industry | Intelligenz | Intelligence | Kundenwert | Customer value | Emotion | Betriebliche Wertschöpfung | Value creation | Kundenintegration | Customer integration |
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