Customer value in Quick-Service Restaurants : a cross-cultural study
Year of publication: |
2020
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Authors: | Gallarza-Granizo, Martina G. ; Ruiz-Molina, María-Eugenia ; Schlosser, Christopher |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 85.2020, p. 1-10
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Subject: | Cross-cultural | Loyalty | Quick-Service Restaurants (QSR) | Satisfaction | Value dimensions | Gastronomie | Restaurant industry | Kundenwert | Customer value | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Interkulturelles Management | Cross-cultural management | Beziehungsmarketing | Relationship marketing | Kulturelle Identität | Cultural identity | Vergleich | Comparison | Dienstleistungsqualität | Service quality |
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