Customers' acceptance intention of self-service technology of restaurant industry : expanding UTAUT with perceived risk and innovativeness
Year of publication: |
2020
|
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Authors: | Jeon, Hyeon Mo ; Sung, Hye Jin ; Kim, Hyun Young |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 14.2020, 4, p. 533-551
|
Subject: | Fast-food restaurant | Self-service technology | UTAUT | Perceived risk | Innovativeness | Konsumentenverhalten | Consumer behaviour | Gastronomie | Restaurant industry | Innovationsakzeptanz | Innovation adoption | Selbstbedienung | Self-service | Risiko | Risk | Dienstleistungsqualität | Service quality |
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