Customers behaving badly: a state of the art review, research agenda and implications for practitioners
Year of publication: |
2010
|
---|---|
Authors: | Fisk, Ray ; Grove, Stephen ; Harris, Lloyd C. ; Keeffe, Dominique A. ; Daunt (nee Reynolds), Kate L. ; Russell-Bennett, Rebekah ; Wirtz, Jochen |
Publisher: |
EMERALD GROUP PUBLISHING LIMITED |
Subject: | HF Commerce |
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